Unified Communications

Unified Communications

Boost workforce productivity with HGC's one-stop unified communications solution powered by Office 365

Today’s workforce needs sophisticated communication tools such as instant messaging, a facility for online meetings and advanced voicemail, along with the ability to synchronise email and calendars between various devices such as PCs, smartphones and tablets. 

Microsoft Office 365 provides market-leading email and other applications, while offering a single platform for calling, conferencing, instant messaging, video and exchanging files. Users login just once to access these communication tools, as well as Office applications such as Outlook email.

HGC’s one-stop Office 365-based UC solution​

HGC’s one-stop Office 365-based UC solution comprises the following components: 

1. Exchange email and voice migration to Office 365 

2. Data and voice connectivity 

3. Skype for Business Appliance

4. Mobile service 

5. One-stop service support 


HGC WiseNET and SIP trunk - delivers the best Office 365 user experience

Data connectivity – HGC offers WiseNET CloudConnect for Microsoft ExpressRoute to connect your enterprise privately to Office 365 for high-level security and performance backed by a service guarantee.


Voice connectivity – HGC offers IP-based voice connectivity, by which SIP trunk – a VoIP based on the Session Initiation Protocol – links your office telephones to the public telephone system. This arrangement supports six to 850 channels on a scalable basis, so you can save money by choosing the exact number of channels you need, when you need them. 

Smooth migration and integration of email and voice

Reaping the benefits of UC features provided by Office 365 requires enterprises to migrate email and voice to the Office 365 platform  - a process made smooth by HGC's partnership with industry experts in Microsoft Exchange and migrating email systems.

In fact, HGC has teamed up with an experienced partner to provide one-stop voice igration to Office 365, which comes with cloud-based UC features.

Proven Skype for Business Appliance and IP phones

Office 365 comes with cloud-based UC features, so your enterprise simply needs a slim Skype for Business Appliance to connect telephone handsets and the Office 365 platform. This is why HGC’s solution includes Skype for Business Appliance and IP phones.

Fixed/mobile service under one roof

HGC-Microsoft UC solution users also benefit from the fact that HGC offers a single point of contact for mobile and fixed-line services, thanks to close collaboration with sister company 3 Hong Kong. This means users can make phone calls and join audio/video conferences
with the utmost ease, using mobile devices.

One-stop service support

HGC’s service support covers network monitoring, along with email and voice migration, plus hardware such as Skype for Business Appliance. In the event of a connectivity, hardware or cloud platform problem, users simply call the HGC hotline for rapid resolution.

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Key Office 365-based UC features

Modern voice - make, receive and transfer business calls in the office, at home, or on the road using a phone, PC, or mobile with Skype for Business. 

Mobility - you can sync email, calendar and contacts, as well as access SharePoint sites, and view/edit Office documents using a browser or an app on a device using a Windows Phone, iOS or Android operating system. 

Unified messaging - voicemail is recorded to Exchange Online, which users can access from Outlook, the Outlook Web App, or a compatible mobile phone. 

Online meetings - host online audio, HD video or web-conferencing meetings via the Internet. You can join meetings with a single touch or click on a smartphone, tablet or PC. 

Instant messaging and Skype connectivity - connect with other Skype for Business users via instant messaging and voice/video calling, signalling your availability using the online status feature. 

Email and calendars - use business-class email via Outlook.

​For service details, please contact us.​

Hotline: 122​​​8

Email: bizenquiry@hgc.com.hk

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