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商业宽频、商业电话新客户优惠

四大皇牌,由你自选:
- 无合约计划
- 品质保证计划
- 月费减半
- 提速一倍

*优惠期至2019年6月30日

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Quality Assurance Programs - Business Broadband and Voice Service

New customers subscribing to HGC’s Business Broadband Service (“BBS”) or Business Voice Service (“BVS”) comprising of corresponding Service Quality Assurance programs4,5,6,7 are entitled to request for early service termination without early termination charge incurred if any service quality issue4 is found during the first 6 months of the Fixed Contract Period.

Business Broadband

ServiceDescription
Bandwidth

​100M6

IP Type1 Dynamic IP / 1 Fixed IP
InstallationFree3
Fixed Contract Period24 Months2
Program Period4,5,6,7
First 6 months of the Fixed Contract Period


*The Offer is valid until 31 August 2019.

Voice Service

ServiceDescription
TypeBusiness Direct Exchange Line / Fax Line Services
InstallationFree3
Fixed Contract Period
24 Months2
Program Period4,5,6,7
First 6 months of the Fixed Contract Period

*The Offer is valid until 31 August 2019.

Terms and Conditions

  1. BBS and BVS are provided by HGC Global Communications Limited (“HGC”) and the offer is valid until 31 August 2019.
  2. The offer is applicable to selected new business customers (“Customer”) at designated commercial buildings only, subject to a fixed contract term of 24 months (“Fixed Contract Period”).
  3. The above monthly service fees and installation fees only cover standard installation work, which refer to installation work conducted by HGC using common facilities available at the building, including cable, trunking, raiser etc., with permission to use these facilities without additional charge to HGC. Customer shall be liable to pay any extra charge that may be incurred for any installation work which is outside the scope of standard installation work.
  4. Subject to the following conditions, the Service Quality Assurance Program (“Quality Assurance”) guarantees that Customer can early terminate the relevant service without incurring any early termination charge:

    a. “Service Quality Issue” means (i) a BBS Customer is unable to connect to the Internet for 10 minutes or more continuously which is solely caused by HGC’s default and HGC is unable to resolve and restore connection to the Internet within this 10 minutes; or (ii) a BVS Customer is unable to make or receive voice call / fax for 10 minutes or more continuously which is solely caused by HGC’s default and HGC is unable to resolve and restore making / receiving of voice call / fax within this 10 minutes;
    b. Report the above Service Quality Issue in accordance with the established procedure of reporting to HGC set out in below Clause 7;
    c. The Service Quality Issue is verified and confirmed as solely caused by HGC’s default after investigation by HGC;
    d. Within the first 6 months of the Fixed Contract Period, the Service Quality Issue so verified by HGC occur for 2 times or more, or the duration of one of the Service Quality Issue is more than 3 working days counting from the date of report to HGC (“Affected Days” as defined in Clause 8);
    e. Customer raises a request to early terminate the service by serving HGC a written notice within the first 6 months of the Fixed Contract Period; and
    f. The duration of the Service Quality Issue will be determined at the sole discretion of HGC, based on HGC’s internal records.
  5. The circumstances listed below shall not be regarded and qualified as Service Quality Issue and HGC shall not provide the Quality Assurance:

    a. Where Customer requests HGC to test the broadband or voice circuit but no faults is detected by HGC’s fault reporting system;
    b. The broadband or voice circuit (or any part thereof) is modified or altered in any way by Customer;
    c. Fault or failure of any cables, circuits or networks connected to the broadband or voice service which do not form any part of BBS or BVS provided by HGC;
    d. Customer is unreachable after report of Service Quality Issue to HGC;
    e. Any interruption resulting from defects or failures in any application, equipment, apparatus, facilities of Customer;
    f. Any interruption resulting from acts, omissions or breach by Customer; or
    g. Planned, periodic or emergency network maintenance or network upgrading works resulting in unavailability of service in any form or other circumstances and situations that HGC cannot reasonably foresee or control including but not limited to any force majeure event and weather constraints.
  6. Procedure of Reporting: Customer must report any suspected Quality Service Issue through fault report hotline (i) BBS: 31603160; (ii) BVS: 21201997 before service is resumed or restored.
  7. Affected Days are calculated starting from the date HGC acknowledge Customer’s fault report until the day on which service is restored. When HGC’s maintenance schedule is delayed due to the following circumstances, the number of days of delay is not counted towards Affected Days:

    a. Customer’s information and / or supporting documents are insufficient to carry out trouble-shooting and testing;
    b. Customer does not accept HGC's arrangement of onsite testing or maintenance;
    c. Onsite testing or maintenance by HGC technician could not be arranged due to restrictions of building management office;
    d. HGC technician is unable to contact Customer at the time scheduled for onsite testing or maintenance; or
    e. HGC is unable to conduct onsite testing or maintenance as scheduled due to any unforeseeable or uncontrollable circumstances.
  8. For service termination, Customer can contact Customer Services Hotline, 1222 for BBS/1220 for BVS or account manager for the relevant termination form, and return a copy of the completed form to HGC at least one month prior to the termination date (but not longer than two months) according to the instruction stated on the termination form.
  9. The relevant bandwidth mentioned above is available only at selected buildings and selected floors due to wiring issue or other physical constraints within the buildings. It refers to the maximum bandwidth that may be achieved between a Customer’s premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a Customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC network coverage, building infrastructure, performance, and configuration of computers. Upload and download speeds of overseas websites will be substantially lower than local websites.
  10. Unless otherwise specified, the terms and conditions of BBS and BVS which are applicable by their nature or otherwise shall continue to be valid and binding on Customer notwithstanding subscription to the Service Quality Assurance programs.
  11. This offer is subject to HGC's final notice. HGC reserves the right to change the service fee, content, terms and conditions of the Services without prior notice. HGC shall have the right of final decision in case of any dispute.
  12. This offer is subject to HGC’s General and Special Terms and Conditions, and Special Terms and Conditions for HGC Business Broadband Services (collectively, “Terms and Conditions”) which can be found on our website www.hgcbiz.com/TermsConditions/Index-en.html. If there is any conflict between the terms and conditions specified in this offer and the Terms and Conditions, the former will prevail.
  13. The full version of terms of conditions of Service Quality Assurance programs are available upon request. Please contact our sales enquiry hotline at 1228.

环球全域电讯有限公司可不论直接或透过其联营公司、代理及/或商业伙伴1,使用本人的个人资料2(「个人资料」)作直接促销下列之服务及/或产品。

若阁下不同意以下任何一项请选择适当空格,环球全域电讯有限公司便不能使用阁下的个人资料作直接促销。

附註

  1. 商业伙伴包括与环球全域电讯有限公司已签订商业协议之指定行业机构(有关指定行业之数据请参考3)。
  2. 个人资料包括任何或所有以下数据:姓名、性别、电话号码、传真号码、邮件地址、电邮地址、出生年月、以及电讯和有关电讯增值服务的用量、环球全域电讯有限公司之账户及服务号码。
  3. 指定行业包括电讯及有关电讯增值服务及产品、礼宾服务、鲜花及礼物篮、婚礼筹备服务、个人护理及美容、服饰、超级市场及百货公司、家居生活、餐饮及食品、酒店及旅游、娱乐消闲、高端消费产品、电器及电子产品、电子商务及付款平台、媒体 、保险、银行及金融、教育、文仪用品、房地产及物业管理、物流及运输、社交网络服务、招聘、慈善及非牟利机构。


若阁下日后不希望环球全域电讯有限公司及其联营公司、代理及/或商业伙伴向阁下提供有关环球全域电讯有限公司、其联营公司及商业伙伴直接促销上述产品及服务之数据,请电邮 suggestion@hgc.com.hk 、或邮寄至香港荃湾邮政局邮箱33号或致电环球全域电讯有限公司客户服务热线1220 (话音/国际长途电话服务)/1222 (互联网服务)。 如阁下选择以电邮或邮寄方式通知我们,我们的客户服务主任将会致电阁下以作确认。

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