KFC
KFC's outlets are now connected by HGC's MetroNET service, enabling KFC to offer impressively efficient customer service.
"Our outlets are now connected by HGC's highspeed and resilient fibre-optic MetroNET service. This means data-processing time is overwhelmingly faster and more stable, which shortens the time taken for online ordering and boosts operational efficiency – enabling us to offer impressively efficient customer service."
William Tsing, Marketing Director, KFC
KFC has close to 70 branches in Hong Kong with a team of more than 3,000 employees and serves over 1.5 million customers each month. Except the signature taste of Original Recipe chicken, KFC launches a variety of new meal sets and food from time to time, which are the popular HK's KFC tastes. With the massive growth of adoption of Internet and mobile app, most customers order KFC's delivery and receive coupons via online platform. KFC are required to be always ready for customers to enjoy KFC's food hot and on time.
KFC's extensive chain of outlets served by HGC's Super Retail Network solutionHGC's Super Retail Network solution now connects close to 70 KFC outlets in Hong Kong with the chain's headquarters and data centres. This provides secure high-speed multi-point transmission of online orders, point-of-sale data, inventory details, membership bonus point information and promotions. This has supercharged the pace of handling orders via different channels for KFC, which is now able to task outlets closest to delivery addresses. This acclaimed solution runs over HGC's MetroNET network, greatly enhancing operational efficiency and offering a much sharper competitive edge because KFC now handles orders generated by a chain of outlets in a highly-efficient manner.
HGC's MetroNET network, which deploys the next-generation Metro Ethernet technology, is a private optical network. By doing so, this resilient and flexible solution overcomes troublesome bandwidth bottleneck problems suffered by traditional copper-based networks. The solution also benefits from highly-secure data transmission characterised by bandwidth up to 10Gbps and super-low latency of less than one millisecond.
Super Retail Network adopts a dual-core architecture providing core network resilience, and facilitates fast and reliable connectivity between a client's applications. All this is ideal for organisations seeking the flexibility to cope with upwardly-spiraling demand, and which have a large appetite for data service and real-time transactions.
