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Value Added Services

Business Email

Business Email service is an effective but simple messaging solution deploying Microsoft Office Outlook Web Access, Outlook and ActiveSync. You can easily access company’s emails, contacts, calendars, tasks and other mailbox functions from any computers or smartphones with Internet connection anywhere, anytime, keeping you in close touch with clients.

Key Features

  • Access to Exchange’s advanced messaging and collaboration features like automatic synchronisation of emails, calendars and contacts.
  • ​​Support POP3, SMTP, IMAP ​​and MAPI.
  • Up to 1,000MB email storage for each mailbox.
  • ​​Simple and flexib​le to manage email account via our user-friendly customer administration portal.
  • Optional features like AntiVirus and AntiSpam protect your company from being attacked by virus-infected emails and from being disturbed by unwanted emails.​

hgc on air Wi-Fi

Let you connect to the world and experience the all-around high speed net surfing

HGC is the largest commercial Wi-Fi operator in Hong Kong* with over 29,000 Wi-Fi hotspots*. These hotspots are served by 1,000Mbps# fibre backhaul network with the aim of providing a better and more reliable wireless network experience.
hgc on air Wi-Fi network covers large-scale shopping malls, café chains, fast food chains, restaurants, entertainment complexes, commercial buildings and private housing estates all over Hong Kong.
You can now experience smooth email communication, video streaming, even a platform for files upload and download freely with our high speed and stable Wi-Fi network.

Remark:

*Based on a review of the number of hotspots featured on the websites of 6 Wi-Fi service providers in Hong Kong at midnight on 12 March 2018. Each Wi-Fi service location provides one or more Wi-Fi hotspots. Wi-Fi is applicable to designated Wi-Fi service locations and hotspots. Number of Wi-Fi service locations and hotspots quoted is based on service provider’s information. Each Wi-Fi service location may include different numbers of hotspots. When the Wi-Fi signal is weak or unavailable, service may automatically be accessed by mobile data and mobile data charge will incur based on user’s monthly tariff plan.

​#1,000Mbps is the network specification of the backhaul broadband which is applic​able to selected hotspots in limited locations only. All these hotspots are served by 802.11n Wi-Fi technology which delivers a maximum throughput of 300Mbps.​​

Indoor Wi-Fi

Key Features

  • Combined functionality of modem and router. There is no need for extra routers or wasting time on any other complicated settings.
  • Provision of maximum 8 Internet connections through Wi-Fi and wired devices simultaneously.
  • Support Wi-Fi encryption (WPA-PSK certified and TKIP encryption) that provides secure connection​.

Remarks​:​​

  1. The availability of Indoor Wi-Fi service (“the Service”) provided by HGC Global​ Communications Limited (“HGC”) is ​subject to its net​work coverage and technical facilities from​ time to time.​
  2. Customers are required to have Wi-Fi 801.11b/g wireless compatible equipment to gain wireless​ Internet access via modems.
  3. The quality or wireless connection speed would be affected by internal structure of the premises as well as other factors, including any physical obstruction, the floor plan of the unit, the thickness of wall and the distance between the equipment and Wi-Fi modem, etc.
  4. The Service will be terminated if customer terminates the subscribed HGC business broadband service.​​

Anti-Hacker

Millions of corporate computer terminals are hacked into every year. Hacking activities are not limited to high-profile websites or major enterprises, but target the confidential information of a wide range of Internet users. Corporations are vulnerable to being hacked when service passwords are stolen, resulting in the potential for important documents to be destroyed, or for private systems to be monitored by outsiders. Such activities pose a tremendous threat to corporations.

The new Anti-Hacker service by HGC offers four tiers of protection:

  • Au​​to-Detect insecure and fraudulent websites by IWDL™
  • Auto-Block password hacking activities by PEPG™
  • Auto-Scan hidden hacker programs
  • Auto-Clean computers to improve security and performance

In addition, the Anti​​-Hacker service adopts 1024-bit encryption (which is more secure than traditional 128-bit encryption) to protect files and folders for backup and file transfer.

Anti-Hacker Service provides comprehensive Internet protection.

The Anti-Hacker protection report shows details of anti-hacking status.​

Key Features Benefits
Four-tier protection Four-tier system offers c​omprehensive protection for corporate computer terminals.
Free definition update and software upgrade The Anti-Hacker service is provided on a monthly fee basis. During the service period, customers can enjoy free anti-hacker service definition updates and software upgrades. There is no need to make a huge initial investment for Internet security.​​​​

Tariff

Office Outlook Web Access Light

No. of Mailboxes Email Storage Standard Monthly Service Fee (HK$)
5 10MB per mailbox $48
10 10MB per mailbox $90
30 10MB per mailbox $255
50 10MB per mailbox $400

Office Outlook Web Access Premium

No. of Mailboxes Email Storage Standard Monthly Service Fee (HK$)
5 500MB per mailbox $280
10 500MB per mailbox $540
30 500MB per mailbox $1,560
50 500MB per mailbox $2,500

Office Outlook Access Full Access

No. of Mailboxes Email Storage Standard Monthly Service Fee (HK$)
3 1000MB per mailbox $375
5 1000MB per mailbox $600
10 1000MB per mailbox $1,150
20 1000MB per mailbox $2,200

Email Value Added Service

Standard Monthly Service Fee (HK$) Office Outlook Web Access Light Office Outlook Web Access Premium Office Outlook Full Access
AntiSpam + AntiVirus $10 Plan inclusive Plan inclusive
Exchange ActiveSync Not appliable $40 Plan inclusive
Additional Storage (per 500MB) $40 $40 $40

Domain Name Service

Service Type Service Fee (HK$)
Domain Name Application $400 each for ".com domain" or ".com.hk domain"
Domain Name Application $400 each for ".hk domain"
Domain Mapping/ Migration/ Transfer/ Cancellation $400 per time
Domain Renewal Annual Fee $400 per domain

HGC On Air (Unlimited Plan)

Package Plan Standard Monthly Service Fee (HK$)
1 User $68
2 Users $136
3 Users $204
4 Users $272
5 Users $300
10 Users​ ​$500
20 Users​ ​$900
​50 Users ​$2,000

Indoor Wi-Fi Service

Remarks:

  1. A maximum of 3 and 8 users are allowed for wire or wireless connection under the respective indoor Wi-Fi Basic Plan and Premium Plan
Package Plan Maximum Wi-Fi or wire connections Standard Monthly Service Fee(HK$)
Basic Plan 3 $5
Premium Plan 8 $10

Anti-Hacker Service

Package Plan Standard Monthly Service Fee (HK$)
1 License $48
5 Licenses $190
10 Licenses $300
20 Licenses $560

Other Value Added Services

Service Type Service Detail Service Fee (HK$)
IP Address 8 Additional IP $800 per month
IP Address 16 Additional IP $1,600 per month
IP Address Change of IP Address $700 per time for FTTO business broadband service,$400 per time for other business broadband / dedicated internet access services
Email Relay Service 100MB Storage per Domain $200 per month
Email Relay Service Per 1MB Additional Storage $20 per month

Administration Fee

Service Type Service Fee (HK$)
Change of Email Service Information $50 per time
CALL & SUBSCRIBE
CALL & SUBSCRIBE

HGC Global Communications Limited may, directly or through its affiliated companies, agents and/or business partners1, use my personal data2(“Personal Data”) for direct marketing of the services and/or products as set out below.

Please select the box(es) below to indicate you do not consent to any of the items and HGC Global Communications Limited shall not use the Personal Data for direct marketing

Notes

  1. Business partners include those entities of designated industries having a contractual relationship with HGC Global Communications Limited (please refer to3for details of designated industries).
  2. Personal Data includes any or all of the following : name, gender, telephone number, fax number, postal address, e-mail address, month and year of birth, and the information on usage of telecommunications and related telecommunications value-added services and relevant HGC Global Communications Limited’s account and service number.
  3. Designated industries include telecommunications and related telecommunications value-added services and/or products, concierge services, flowers and hampers, wedding planning services, personal care and beauty, fashion and apparel, supermarket and department stores, household, catering/ food and beverages, hotels and travelling, entertainment and leisure, high-end consumer products, electrical and electronic products, e-commerce and payment platforms, media, insurance, banking and finance, education, stationery and office equipment, real estate and property management, logistics and transportation, social network services, recruitment, charitable and non-profit making organizations.

Remarks
If at any time in the future you do not wish HGC Global Communications Limited, its affiliated companies, agents and/or business partners in providing you with any information for direct marketing of the aforesaid products and services relating to HGC Global Communications Limited, its affiliated companies and business partners, please contact us via email suggestion@hgc.com.hk, or by mail to PO Box 33, Tsuen Wan Post Office, Hong Kong or call HGC Global Communications Limited’s Customer Services Hotline 1220 (Voice/IDD Service) / 1222 (Internet Service). If you inform us via email or by post, our customer service representative will contact you for verification purpose.

CONTACT US
We are available Monday to Friday, 9am-6pm
Why HGC?
HGC Global Communications Limited (HGC) owns one of Hong Kong’s largest fibre-to-the-building networks and world-class international infrastructure, as well as five cross-border routes integrated with three mainland China’s tier-one telecoms operators.
INTERNATIONAL NETWORK
Our international footprint reaches across Asia, Europe, the Middle East, Africa, the US and UK.
HONG KONG-MAINLAND CHINA
Four HGC routes are integrated with all three of mainland China's tier-1 operators in order to help businesses connect offices and factories on both sides of the border.
HONG KONG
HGC owns one of Hong Kong's most extensive optical-fibre backbone networks.
Why HGC?
HGC Global Communications Limited (HGC) owns one of Hong Kong’s largest fibre-to-the-building networks and world-class international infrastructure, as well as five cross-border routes integrated with three mainland China’s tier-one telecoms operators.
INTERNATIONAL NETWORK
Our international footprint reaches across Asia, Europe, the Middle East, Africa, the US and UK.
HONG KONG-MAINLAND CHINA
Four HGC routes are integrated with all three of mainland China's tier-1 operators in order to help businesses connect offices and factories on both sides of the border.
HONG KONG
HGC owns one of Hong Kong's most extensive optical-fibre backbone networks.
Why Hgc