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商業寬頻及電話品質保證計劃

新客戶凡選用HGC商業寛頻或電話服務品質保證計劃,如於固定合約期內首六個月,出現服務品質問題,可要求提前終止相關服務而毋須繳付提前終止服務費。

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商業寬頻及電話品質保證計劃

商業寬頻

服務詳情
頻寬

​100M6

IP 地址浮動IP地址1個 / ​固定IP地址1個
安裝費免費3
固定合約期24個月2
品質保證計劃有效期4,5,6,7
固定合約期內首六個月


*優惠期至2019年4月30日


商業電話

服務
詳情
服務類別商業基本電話線或傳真線
安裝費免費3
固定合約期
24個月2
品質保證計劃有效期4,5,6,7
固定合約期內首六個月

*優惠期至2019年6月30日

致電及登記
致電及登記

環球全域電訊有限公司可不論直接或透過其聯營公司、代理及/或商業夥伴1,使用本人的個人資料2 (「個人資料」)作直接促銷下列之服務及/或產品。

若閣下不同意以下任何一項請選擇適當空格,環球全域電訊有限公司便不能使用閣下的個人資料作直接促銷。

附註

  1. 商業夥伴包括與環球全域電訊有限公司已簽訂商業協議之指定行業機構(有關指定行業之資料請參考3)。
  2. 個人資料包括任何或所有以下資料: 姓名、性別、電話號碼、傳真號碼、郵寄地址、電郵地址、出生年月、以及電訊和有關電訊增值服務的用量、環球全域電訊有限公司之賬戶及服務號碼。
  3. 指定行業包括電訊及有關電訊增值服務及產品、禮賓服務、鮮花及禮物籃、婚禮籌備服務、個人護理及美容、服飾、超級市場及百貨公司、家居生活、餐飲及食品、酒店及旅遊、娛樂消閑、高端消費產品、電器及電子產品、電子商務及付款平台、媒體、保險、銀行及金融、教育、文儀用品、房地產及物業管理、物流及運輸、社交網絡服務、招聘、慈善及非牟利機構。


若閣下日後不希望環球全域電訊有限公司及其聯營公司、代理及/或商業夥伴向閣下提供有關環球全域電訊有限公司、其聯營公司及商業夥伴直接促銷上述產品及服務之資料,請電郵 suggestion@hgc.com.hk 、或郵寄至香港荃灣郵政局郵箱33號或致電環球全域電訊有限公司客戶服務熱線1220 (話音/國際長途電話服務) / 1222 (互聯網服務)。如閣下選擇以電郵或郵寄方式通知我們,我們的客戶服務主任將會致電閣下以作確認。

聯絡我們
辦公時間星期一至五,上午9時至下午6時

Terms and Conditions

  1. BBS and BVS are provided by HGC Global Communications Limited (“HGC”) and the offer is valid until 30 June 2019.

  2. The offer is applicable to selected new business customers (“Customer”) at designated commercial buildings only, subject to a fixed contract term of 24 months (“Fixed Contract Period”).

  3. The above monthly service fees and installation fees only cover standard installation work, which refer to installation work conducted by HGC using common facilities available at the building, including cable, trunking, raiser etc., with permission to use these facilities without additional charge to HGC. Customer shall be liable to pay any extra charge that may be incurred for any installation work which is outside the scope of standard installation work.

  4. Subject to the following conditions, the Service Quality Assurance Program (“Quality Assurance”) guarantees that Customer can early terminate the relevant service without incurring any early termination charge:

    a. “Service Quality Issue” means (i) a BBS Customer is unable to connect to the Internet for 10 minutes or more continuously which is solely caused by HGC’s default and HGC is unable to resolve and restore connection to the Internet within this 10 minutes; or (ii) a BVS Customer is unable to make or receive voice call / fax for 10 minutes or more continuously which is solely caused by HGC’s default and HGC is unable to resolve and restore making / receiving of voice call / fax within this 10 minutes;

    b. Report the above Service Quality Issue in accordance with the established procedure of reporting to HGC set out in below Clause 7;

    c. The Service Quality Issue is verified and confirmed as solely caused by HGC’s default after investigation by HGC;

    d. Within the first 6 months of the Fixed Contract Period, the Service Quality Issue so verified by HGC occur for 2 times or more, or the duration of one of the Service Quality Issue is more than 3 working days counting from the date of report to HGC (“Affected Days” as defined in Clause 8);

    e. Customer raises a request to early terminate the service by serving HGC a written notice within the first 6 months of the Fixed Contract Period; and

    f. The duration of the Service Quality Issue will be determined at the sole discretion of HGC, based on HGC’s internal records.

  5. The circumstances listed below shall not be regarded and qualified as Service Quality Issue and HGC shall not provide the Quality Assurance:

    a. Where Customer requests HGC to test the broadband or voice circuit but no faults is detected by HGC’s fault reporting system;

    b. The broadband or voice circuit (or any part thereof) is modified or altered in any way by Customer;

    c. Fault or failure of any cables, circuits or networks connected to the broadband or voice service which do not form any part of BBS or BVS provided by HGC;

    d. Customer is unreachable after report of Service Quality Issue to HGC;

    e. Any interruption resulting from defects or failures in any application, equipment, apparatus, facilities of Customer;

    f. Any interruption resulting from acts, omissions or breach by Customer; or

    g. Planned, periodic or emergency network maintenance or network upgrading works resulting in unavailability of service in any form or other circumstances and situations that HGC cannot reasonably foresee or control including but not limited to any force majeure event and weather constraints.

  6. Procedure of Reporting: Customer must report any suspected Quality Service Issue through fault report hotline (i) BBS: 31603160; (ii) BVS: 21201997 before service is resumed or restored.

  7. Affected Days are calculated starting from the date HGC acknowledge Customer’s fault report until the day on which service is restored. When HGC’s maintenance schedule is delayed due to the following circumstances, the number of days of delay is not counted towards Affected Days:

    a. Customer’s information and / or supporting documents are insufficient to carry out trouble-shooting and testing;

    b. Customer does not accept HGC's arrangement of onsite testing or maintenance;

    c. Onsite testing or maintenance by HGC technician could not be arranged due to restrictions of building management office;

    d. HGC technician is unable to contact Customer at the time scheduled for onsite testing or maintenance; or

    e. HGC is unable to conduct onsite testing or maintenance as scheduled due to any unforeseeable or uncontrollable circumstances.

  8. For service termination, Customer can contact Customer Services Hotline, 1222 for BBS/1220 for BVS or account manager for the relevant termination form, and return a copy of the completed form to HGC at least one month prior to the termination date (but not longer than two months) according to the instruction stated on the termination form.

  9. The relevant bandwidth mentioned above is available only at selected buildings and selected floors due to wiring issue or other physical constraints within the buildings. It refers to the maximum bandwidth that may be achieved between a Customer’s premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a Customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC network coverage, building infrastructure, performance, and configuration of computers. Upload and download speeds of overseas websites will be substantially lower than local websites.

  10. Unless otherwise specified, the terms and conditions of BBS and BVS which are applicable by their nature or otherwise shall continue to be valid and binding on Customer notwithstanding subscription to the Service Quality Assurance programs.

  11. This offer is subject to HGC's final notice. HGC reserves the right to change the service fee, content, terms and conditions of the Services without prior notice. HGC shall have the right of final decision in case of any dispute.

  12. This offer is subject to HGC’s General and Special Terms and Conditions, and Special Terms and Conditions for HGC Business Broadband Services (collectively, “Terms and Conditions”) which can be found on our website www.hgcbiz.com/TermsConditions/Index-en.html. If there is any conflict between the terms and conditions specified in this offer and the Terms and Conditions, the former will prevail.

  13. The full version of terms of conditions of Service Quality Assurance programs are available upon request. Please contact our sales enquiry hotline at 1228.