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HelloWay

This smartphone app saves on call charges by enabling you to work abroad as if in Hong Kong.
A smartphone app with Hong Kong fixed network telephone number
HelloWay is a smartphone app with Hong Kong fixed network telephone number which allows you to make or receive calls to or from Hong Kong regardless of whether you are in Hong Kong or travelling abroad via Wi-Fi and data network. With HelloWay, you can now stay connected with your friends, colleagues, and business partners!
ALWAYS STAY CONNECTED
​You can use HelloWay to make or receive calls to or from Hong Kong wherever your smartphone1 is connected to a Wi-Fi or data network2. With the Offline Call Forwarding feature, you can enjoy an even greater level of convenience of being connected.”
USER-FRIENDLY INTERFACE
With the user-friendly interface, you can always stay connected with others anytime whenever you are in Hong Kong or overseas.
ENJOY COST SAVINGS​
The HelloWay service allows you to make calls to Hong Kong local numbers anytime at cost-effective means. You can also register for IDD 0080 in order to call your business partners and friends overseas3.
A smartphone app with Hong Kong fixed network telephone number
HelloWay is a smartphone app with Hong Kong fixed network telephone number which allows you to make or receive calls to or from Hong Kong regardless of whether you are in Hong Kong or travelling abroad via Wi-Fi and data network. With HelloWay, you can now stay connected with your friends, colleagues, and business partners!
ALWAYS STAY CONNECTED
​You can use HelloWay to make or receive calls to or from Hong Kong wherever your smartphone1 is connected to a Wi-Fi or data network2. With the Offline Call Forwarding feature, you can enjoy an even greater level of convenience of being connected.”
USER-FRIENDLY INTERFACE
With the user-friendly interface, you can always stay connected with others anytime whenever you are in Hong Kong or overseas.
ENJOY COST SAVINGS​
The HelloWay service allows you to make calls to Hong Kong local numbers anytime at cost-effective means. You can also register for IDD 0080 in order to call your business partners and friends overseas3.

First-time​ service activat​ion​



HelloWay - Introduction, download and activation

User guide & compatibility

Dialling procedures

HelloWay is compatible with iOS 4.3 and Android OS 2.3.3 or above

Brand Model
Samsung Galaxy Ace Galaxy Ace 2
Galaxy Note Galaxy Note II
Galaxy Note II LTE Galaxy S
Galaxy S SCL Galaxy S2
Galaxy S3 Galaxy S3 LTE
Galaxy S4 Galaxy Note III LTE
Galaxy S5 Galaxy Note IV
Galaxy A8 Galaxy Note V
HTC Desire HD​ ​One V
​LG Optimus LTE 2​ ​LG G Pro 2
LG G3​ LG G4​
LG V10​
​Motorola ​Defy
Google Galaxy Nexus​
​Huawei Huawei Honor 6 Plus​
Lenovo​ Lenovo K50-t5​
Sony Ericsson / Sony​ Xperia Z​ Xperia Arc​
Xperia ion​ ​Xperia J
Xperia Z-ultra​
Apple ​iPhone devices with iOS 4.3 or above​

Basic Operation for Andriod and IOS

Value-added service (VAS) features and settings

RESOURCES
  1. Applicable to devices supporting iOS4.3 and Android OS 2.3.3 or above with Wi-Fi or data network connection.
  2. HelloWay service fee does not include charges incurred by Wi-Fi or data network connections.
  3. Making outgoing calls to non-Hong Kong local numbers will incur IDD long distance call charges and airtime. HelloWay monthly service fee does not include charges incurred by such IDD long distance call charges and airtime.
CALL & SUBSCRIBE
CALL & SUBSCRIBE

HGC Global Communications Limited may, directly or through its affiliated companies, agents and/or business partners1, use my personal data2(“Personal Data”) for direct marketing of the services and/or products as set out below.

Please select the box(es) below to indicate you do not consent to any of the items and HGC Global Communications Limited shall not use the Personal Data for direct marketing

Notes

  1. Business partners include those entities of designated industries having a contractual relationship with HGC Global Communications Limited (please refer to3for details of designated industries).
  2. Personal Data includes any or all of the following : name, gender, telephone number, fax number, postal address, e-mail address, month and year of birth, and the information on usage of telecommunications and related telecommunications value-added services and relevant HGC Global Communications Limited’s account and service number.
  3. Designated industries include telecommunications and related telecommunications value-added services and/or products, concierge services, flowers and hampers, wedding planning services, personal care and beauty, fashion and apparel, supermarket and department stores, household, catering/ food and beverages, hotels and travelling, entertainment and leisure, high-end consumer products, electrical and electronic products, e-commerce and payment platforms, media, insurance, banking and finance, education, stationery and office equipment, real estate and property management, logistics and transportation, social network services, recruitment, charitable and non-profit making organizations.

Remarks
If at any time in the future you do not wish HGC Global Communications Limited, its affiliated companies, agents and/or business partners in providing you with any information for direct marketing of the aforesaid products and services relating to HGC Global Communications Limited, its affiliated companies and business partners, please contact us via email suggestion@hgc.com.hk, or by mail to PO Box 33, Tsuen Wan Post Office, Hong Kong or call HGC Global Communications Limited’s Customer Services Hotline 1220 (Voice/IDD Service) / 1222 (Internet Service). If you inform us via email or by post, our customer service representative will contact you for verification purpose.

CONTACT US
We're available Monday to Friday, 9am-6pm
Why HGC?
HGC Global Communications Limited (HGC) owns one of Hong Kong’s largest fibre-to-the-building networks and world-class international infrastructure, as well as five cross-border routes integrated with three mainland China’s tier-one telecoms operators.
INTERNATIONAL NETWORK
Our international footprint reaches across Asia, Europe, the Middle East, Africa, the US and UK.
HONG KONG-MAINLAND CHINA
Four HGC routes are integrated with all three of mainland China's tier-1 operators in order to help businesses connect offices and factories on both sides of the border.
HONG KONG
HGC owns one of Hong Kong's most extensive optical-fibre backbone networks.
Why HGC?
HGC Global Communications Limited (HGC) owns one of Hong Kong’s largest fibre-to-the-building networks and world-class international infrastructure, as well as five cross-border routes integrated with three mainland China’s tier-one telecoms operators.
INTERNATIONAL NETWORK
Our international footprint reaches across Asia, Europe, the Middle East, Africa, the US and UK.
HONG KONG-MAINLAND CHINA
Four HGC routes are integrated with all three of mainland China's tier-1 operators in order to help businesses connect offices and factories on both sides of the border.
HONG KONG
HGC owns one of Hong Kong's most extensive optical-fibre backbone networks.
Why Hgc