You need to:
First check your network card's SSID or ESSID setting, and make sure the SSID is set as “hgc on air”. You may be required to restart your computer.
You should then test the signal between the network card and hotspot. Move your location if the signal is too weak. You may select routers with external antenna in order to enhance the signal performance.
If the problem persists, double-check your device and make sure it meets our minimum system requirements. Also, make sure you have de-activated Internet Explorer's proxy server setting, and check your network card's IP address to make sure it is not a fixed IP.
Make sure you have entered the correct login ID (including "@hgconair.hgcbiz.com") and password. Please note that login ID and password are case-sensitive. Your default password is your Business Registration Certificate number. If this was not provided during registration, the default password is your account number. Please call 1222 for further assistance.
Microsoft Windows-based systems:
Mac OS-based systems:
In general, network cards support 802.11b/g/n, so a standard card should be adequate.
Users are normally able to connect within a radius of 50 meters from a Wi-Fi access point in a closed environment. The further away from an access point, the weaker the signal. Please note that signal strength is also affected if the end-user device is placed near metal surfaces, high-density materials or products that operate in the 2.4GHz radio spectrum.
Signal strength is affected if the end-user device is placed near metal surfaces, high-density materials or products that operates in the 2.4GHz radio spectrum. Obstacles in the radio signal path between access point and end-user device can also reflect or absorb the radio signal, thereby degrading wireless coverage.
Please call 1222.
Call 1222 for help to re-set your password.
Call technical hotline 2122-9555 and provide the follow details for troubleshoot: