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Service Portal

Search your address here to select Business Broadband Service Offer.

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You may also contact our sales hotline at 1228 for Business Broadband Service Offer details.


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ENQUIRY NOW ENQUIRY NOW

Customer name is required.

Installation address is required.

Name is required.

Contact number is required.

Email is required.

At least one option should be selected



Business Service Selection

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Business Broadband Service(s)

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Upgrade
Service Plan Selection

Selected Plan

Business Broadband Service(s)

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Service Plan Selection

Selected Plan

Business Broadband Service(s)

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Customer Information

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Required *
Customer name is required.
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Commercial Contact
Contact name is required.
Contact number is required.
Email is required.

At least one option should be selected

  1. Business Broadband Service ("BBS") is provided by HGC Global Communications Limited ("HGC") and the offer is valid until 31-Mar-2019.
  2. The offer is applicable to selected new business customers ("Customer") at designated commercial buildings only, subject to a fixed contract term of 24 months ("Fixed Contract Period").
  3. Installation work will be arranged within office hours (Monday to Friday: 09:00-17:30; Saturday: 09:00-13:00, except Sunday and public holidays). Overtime charge will be required for installation work to be carried out during non-office hours.
  4. The above monthly service fees and installation fees only cover standard installation work, which refer to installation work conducted by HGC using common facilities available at the building, including cable, trunking, raiser etc., with permission to use these facilities without additional charge to HGC. Customer shall be liable to pay any extra charge that may be incurred for any installation work which is outside the scope of standard installation work.
  5. Customer agrees to subscribe for BBS and all other related Value-Added Service ("VAS") during the Fixed Contract Period as set out above (collectively the "Services") and effect the same as from the above service request date or any other date as mutually agreed between Customer and HGC. Customer acknowledges and agrees that the availability and actual activation date of the Services shall be subject to the final confirmation by HGC, and which confirmation may be affected by and subject to HGC’s network coverage, capacity, internal trunking within building, site constraints, site survey results, approvals from BMO (if any), licenses from various relevant Government authorities (if any), credit approvals and any other reasons beyond the control of HGC. Customer acknowledges and agrees that notwithstanding the final confirmation by HGC as aforesaid, the installation services for effecting the Services, the provision of the Services and the quality of the Services provided by HGC shall actually be subject to and conditional upon the circumstantial factors of the installation site and/or the environment and condition of where the Services are to be effected and used. Customer further acknowledges and agrees that HGC shall at its sole and absolute discretion accept, reject, cancel, withdraw and/or vary any part of the subscription of the Services or otherwise by Customer or the provision of the Services to Customer without incurring any liability therefrom.
  6. Customer shall give 3 working days’ advance notice to HGC for any change of the above service request date. HGC is entitled to charge Customer an administration fee of HK$600 for each re-scheduling of service request date. Estimated rescheduled service delivery lead-time: 10 working days upon receipt of rescheduling request.
  7. For FTTO service plan (if any), Customer agrees to pay the waived installation fee if the use of BBS at the installation address set out above is less than 12 chargeable months of the contract period.
  8. IP address range allocated previously will be changed after relocation, upgrade or downgrade of business broadband services.
  9. The relevant bandwidth mentioned above is available only at selected buildings and selected floors, due to wiring issue or other physical constraints within the buildings. It refers to the maximum bandwidth that may be achieved between a Customer’s premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a Customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC network coverage, building infrastructure and performance and configuration of computers. Upload and download speeds of overseas websites will be substantially lower than local websites.
  10. Customer must give HGC one month’s prior written notice for termination of the Services. In the event of such termination or where HGC terminates the Services due to Customer’s default during the Fixed Contract Period, Customer agrees to pay to HGC an early termination charge equivalent to the monthly services fees multiplied by the number of months remaining of the Fixed Contract Period.
  11. Customer hereby acknowledges and agrees that immediately upon expiry of the Fixed Contract Period of the Services, such contract(s) will be automatically continued and renewed on a monthly basis upon the same terms and conditions as set out herein (except that the monthly fee will be charged at the prevailing standard monthly service fee(s) as shall be determined by HGC from time to time or at the standard monthly service fee as set out in this agreement (whichever is the higher)) unless and until terminated either by HGC or by Customer.
  12. Termination of BBS will automatically lead to termination of any value-added service subscribed for.
  13. Equipment provided by HGC must be returned in its original form and condition upon service termination. Customer must not copy, reproduce, re-configure, reverse engineer, decompile or disassemble the equipment in any manner. Equipment cost of HK$6,000 will incur for any loss or damage to such equipment.
  14. Separate set of terms and conditions applies to any VAS subscribed for.
  15. All quoted pricing, discount, and provisioning details in this offer should be treated as strictly confidential and apply only within the validity period. All such information should strictly be used by the recipient for the purpose of order evaluation and should not be disclosed to any third party except with the explicit written permission of HGC. HGC reserves the right to amend pricing, discount, provisioning detail etc. in this transaction by serving notice to the recipient before order is placed to us according to the terms and conditions stated in this agreement.
  16. This offer is subject to HGC's final notice. HGC reserves the right to change the terms and conditions of this offer at any time without prior notice and shall have final decision in case of any dispute. For details, please contact our account manager for enquiry and refer to the offer.
  17. This offer is subject to HGC’s General and Special Terms and Conditions, and Special Terms and Conditions for HGC Business Broadband Services (collectively, "Terms and Conditions") which can be found on our website http://www.hgcbiz.com/terms-and-conditions. If there is any conflict between the terms and conditions specified in this offer and the Terms and Conditions, the former will prevail.
Please check terms and condition.

ENQUIRY NOW

Customer name is required.

Installation address is required.

Name is required.

Contact number is required.

Email is required.

At least one option should be selected

Your enquiry is submitted!
Thank you for enquiry. We will contact you in the next working day. Your reference number is 3478563454.
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